A: Simply register as a first time visitor. We'll take you through some security steps to confirm your identity and to activate your account and then issue your User ID and password.

Q: What if I forget my password?

A: We can re-issue a forgotten password. For security reasons, we will need to re-verify your account so you will go through a similar security confirmation process to re-issue your password as you did when you first activated your account. If this does not work, you can always apply for a new User ID.

Q: What if I forget my User ID?

A: We can re-issue a forgotten User ID. For security reasons, we will need to re-verify your account so you will go through a similar security confirmation process to re-issue your User ID as you did when you first activated your account. If this does not work, you can always apply for a new User ID.

Q: What does Premier Livery do with my private information?

A: Premier will not share email addresses with anyone outside of Premier or disclose user information to an outside third party.
We want to make your online interaction with Premier as valuable as possible by working with you to build a highly personalized web experience.  To do this, we will collect some personal information online to learn something about you so that we can deliver information that is relevant to your specific needs. We will protect your online information in the same way we protect all our customer information gained in more traditional ways.

Q: How do I know this is safe?

A: Your privacy and security is our priority.  Our registration process ensures your account information is secure. Many people have questions about safety and security on the Internet. We've taken strict security measures to protect our online customers and our website.
Your Premier Account is not automatically accessible via the Internet. You must first decide you want to access your account online. Once you've made that decision, we require specific information about you and your account that acts as a security check.  We will only activate your account for online Internet access after we confirm your identity and your account information,

General reservations questions:

Q: How do I submit a reservation?

A: Once you create a user account for yourself, select 'Reservations' on the left and then click on ' New Request' to bring up the Booking Request form. On this form simply fill out your itinerary information and press 'Submit Request'.

Q: Once I submit a reservation will I get a confirmation number?

A: Your reservation request will be reviewed then confirmed. Depending upon how you have set up your user preferences you will receive the confirmation notice and number via email, phone, or fax.

Q: Can I change a reservation once I submit it?

A: Yes, Through this site you can change a reservation request and we will be notified immediately.

Q: How will I know the cost of my trip?

A: At this time we are still working on publishing our prices. If you are new to us and not familiar with our pricing please call us and we'll provide you with all of the information you need

Q: Are receipts or invoices available through this site?

A: Yes, Within the Reservations section you can view invoices as well as past reservations

Q: What is a Corporate Account?

A: A Corporate Account can be created by any valid user. It allows a single user to manage reporting and invoicing for a group of users and their reservation activities. Multiple users are allowed to subscribe to a given corporate account and use its billing approved status to schedule and invoice all of their reservations.

Q: How do I create a user account?

A: Click on the 'Register' links at the top of each page and fill out the simple form. At a minimum you will need your first name, last name and email address.

General service and business questions:

Q: What is the difference between My premier online Individuals & Corporations?

A: My Premier Online Individuals apply when it is a single user or small group, charging to a single credit card. My premier online Corporation applies when a corporation has a central account billing and a number of people have access to this account.

Q. What type of vehicles does Premier Livery offer?

A: Premier Livery offers a wide variety of vehicles designed to accommodate single passengers, and both small and large groups. View these vehicle types on this Web Site under Fleet and Rates.

Q: What if I encounter other difficulties using the Web site?

A: Please contact our help desk at (800) 261-7996 for assistance.

Q: Does Premier Livery offer wedding services?

A: Yes, Premier Livery provides special package pricing for your special day. Call for details.

Q: What is Premier's cancellation policy?

A: Airport Transfer reservations require a two-hour notice from your scheduled pick-up time. For Charter service cancellation is 24 hours prior.

Q: What is the Executive Assistants reward program?

A: This is a program designed to thank executive assistants for their trust and placement of their executives of their firms in our hands.
Register today and earn limo-miles and every reservation you make on My Premier Online. (restrictions apply)

Q: Can I build a personal profile to accelerate the reservation process?

A:Yes. Users are able to build a personal profile which will be stored on our secure servers. This information is used to accelerate the reservation process

Account Holders

Q: Is my American Express onsite registered as a corporate account?

A: To find out if your AMEX onsite is registered as corporate account, simply email us at Info@premierlivery.com or ask your supervisor if your onsite is registered with My Premier Online Corporations. They will provide you with the corporate account number. Use the number when you set yourself up as a user.  If you need further information please calls us at 800-261-7996. If you wish to register your onsite now click here.

Q: Is my department registered as corporate account?

A: If you work in a large corporation, in many cases each department has its own account. If you make a reservation for multiple travelers, you can sign yourself as account administrator for your department or multiple departments. You must obtain the proper clearance and approval of each department that you wish to make reservations for and to register as a user.  If you need more information email us at info@premierlivery.com

Q: As an individual can I have an account online with Premier?

A: Yes, we have many individual clients that like to use our online service. Because of the demand we have created My Premier Online Individuals. You can generate the same reports as a corporation. You can assign your assistant as the account administrator. You can save your personal information on our secure server, charge your corporate and personal expenses to your account; also we are able to support multiple credit cards

Q: How do I change or modify our corporate information?

A: If you are registered as a user you can login and change your password and login ID at any time. You can modify your corporate account individually online, change your credit card numbers or modify anything to do with your preferences. Only the account administrator can modify corporate account information.

Register Now for User ID and Password.